The procedure for living in the hotel complex "Golden Lion" was developed in accordance with the Law of the Russian Federation "On Protection of Consumers' Rights" (in 1998) "Rules of the Russian Federation and other legislative acts in force in the territory of the Russian Federation regulating the relationship between performers and consumers in the provision of hotel Services. Mode of operation of the hotel complex "Golden Lion" - around the clock. The hotel is designed for temporary residence of Russian and foreign citizens. Thank you for choosing the Golden Lion hotel! In order to make your stay as comfortable as possible, we ask you to observe the following rules of accommodation in the rooms. The number is provided to the Guest at full payment of the room price upon presentation of an identity document (passport and birth certificate for guests under 14 years of age) and after concluding a residence contract. Payment for accommodation and additional services is made in rubles for cash and non-cash payment. Refunds are made according to the type of payment: • cash payments to the cashier of the Golden Lion hotel complex - on the next working day, after submitting a written application to the accounting department • cashless payments, after submitting a written application to the accounting department, according to the bank's rules for customer service (Up to 30 days) Administration is not responsible for the loss of valuable guest items left in the room unattended. Valuable things during their stay can also be left in the safe behind the reception desk (extra charge). The guest is obliged: • to observe the rules of residence established in the hotel; • Maintain cleanliness; • strictly observe the rules of fire safety; • When leaving the room, close the water taps, windows, turn off the lights, TV; • reimburse the damage, in case of loss or damage to the property of the hotel; • timely and fully pay for all the additional services provided by the hotel. On the territory of the hotel it is forbidden: • SMOKING! For smoking in the hotel rooms, a fine is imposed, established by the administration; • to drink alcoholic beverages (excluding the territory of the banquet hall, cafe) • transfer the key of the guest to unauthorized persons; • keep animals and birds; • use in the room email. Heating appliances without the consent of the administration; • leave strangers in the room in their absence; • store bulky things in the room, easily flammable, explosive, toxic, narcotic materials and substances; • rearrange, take out of the room furniture, bedding and other material values of the hotel complex; • disturb the rest of other guests living in neighboring rooms; Always leave the key to the administrator when you leave the hotel, do not take the key with you! The loss of the key from the number will result in a penalty imposed by the administration. Bed linen is provided free of charge. Towels are provided free of charge. Change of linen is made on the fourth day of stay, or earlier for an extra fee, on request. Change of towels 1 time per day. In some types of rooms there are free slippers, as are gowns for the period of stay. We refuse to stay for guests who are in a state of alcoholic or narcotic intoxication and who violate the rules of residence.
|Reservation cancellation||Cancellation of the accommodation order is possible no later than 24 hours before the date of the proposed settlement. Cancellation is considered valid only if it was made in the form of a written notice with mandatory confirmation by the hotel about the receipt of this notice or in the form of a written application, if at the time of cancellation the guest already lives in the hotel. In the event of a timely cancellation of the order, a prepayment for the unused The stay will be refunded in full. If canceled less than 24 hours before the date of arrival, a penalty of the first day of the stay will be charged.|
The hotel "Golden Lion" has a single settlement hour - 12 noon of the current day of local time. The time of arrival at the hotel "Golden Lion" - 14:00. For early check-in, a fee is charged according to the price list, from 00:01 to 06:00 50% of the room rate, • from 06:01 to 12:00 30% of the room rate • from 12:01 to 14:00 it is not paid, For late check out, payment for accommodation is charged in the following order: • from 12:01 to 18:00 30% of the cost of rooms; • from 18:01 to 21:00 50% of the room; • from 21:01 100% of the cost of the room. Early check-in is possible on the day of arrival, subject to availability. Early check-in is indicated at the time of booking and must be agreed with the administrator. Late arrival. If, for any reason, you check into a hotel later than the due date, you must notify the administrator about it. The maximum time for which you will be saved is 24 hours. Early departure. If you need to leave the room ahead of schedule due to an unforeseen situation (illness), then the money will be refunded in full. If the early departure is made without good reason, the money will be returned at the rate of 50% of the day following the departure. For the next 24 hours, the payment is returned in full. Late check-out is possible if there is currently no reservation for the current day. At late check-out the obligatory coordination with the administrator.